Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: June 24, 2026

Thank you for shopping with BoardBloom. This Shipping & Delivery Policy explains our order processing, shipping fees, estimated delivery times, tracking procedures, address requirements, and delivery responsibilities.

By placing an order through BoardBloom, you agree to the terms of this policy. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

1. Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Processing may include:

  • Payment verification

  • Order review

  • Inventory confirmation

  • Packaging

  • Supplier or fulfillment-partner preparation

  • Carrier collection

During holidays, promotions, high-volume periods, product shortages, or additional order verification, processing may take up to 5 business days or longer in unusual circumstances.

Order processing time is separate from estimated delivery time.

After placing an order, customers will generally receive:

  • An order confirmation email

  • A shipping confirmation email when tracking information becomes available

An order confirmation does not guarantee that every product is available or that the order has entered fulfillment. If a product becomes unavailable, we may contact you regarding a replacement, delay, partial cancellation, or refund.

2. Shipping Fee

BoardBloom charges a flat shipping fee of:

$6.90 per order

The shipping fee will be displayed during checkout before payment is completed.

The flat shipping fee applies to standard eligible orders unless a different charge is clearly shown at checkout due to destination, order size, special handling, or another applicable shipping requirement.

Shipping charges are generally non-refundable after an order has entered fulfillment or shipment, except where required by law or where the refund results from a verified BoardBloom error.

3. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Estimated delivery times are:

United States:
5–10 business days after shipment

International destinations:
10–20 business days after shipment

These timeframes are estimates only and are not guaranteed delivery dates.

Delivery may take longer due to:

  • Carrier delays

  • Weather or natural disasters

  • Customs inspections or clearance

  • Public holidays

  • Seasonal shipping demand

  • Remote or restricted delivery locations

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Product availability or fulfillment delays

  • Security, payment, or fraud-review procedures

  • Events outside BoardBloom’s reasonable control

BoardBloom is not responsible for losses or costs caused solely by a delivery occurring later than an estimated date, except where liability cannot legally be excluded.

4. Tracking Information

Tracking information is generally provided after the order has shipped.

Customers should be aware that:

  • Tracking may take 2–5 business days to become active

  • Tracking updates may be delayed or incomplete

  • Carriers may transfer packages to local delivery partners

  • A tracking status may not update at every stage of transit

  • Separate packages may have different tracking numbers

The absence of an immediate tracking update does not necessarily mean that the package has not shipped.

Customers are responsible for monitoring tracking information and taking reasonable steps to receive the package.

5. Shipping Carriers and Fulfillment Partners

BoardBloom may use various shipping carriers, postal services, suppliers, warehouses, and fulfillment partners.

These may include:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Local postal or delivery services

  • Third-party logistics or fulfillment providers

Carrier selection depends on the delivery destination, product, package size, shipping route, warehouse availability, and operational requirements.

Customers cannot always select or change the carrier used for an order.

6. Split Shipments

Orders containing multiple products may be shipped in separate packages.

This may occur when:

  • Products are stored at different fulfillment locations

  • Products require different packaging

  • Products become available at different times

  • Different carriers or shipping routes are used

Separate packages may arrive on different dates and may have different tracking numbers.

Customers will not normally be charged an additional shipping fee solely because an order is divided into multiple shipments, unless an additional charge was clearly disclosed and accepted before purchase.

7. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address at checkout.

The shipping address should include, where applicable:

  • Recipient’s full name

  • Street address

  • Apartment, suite, unit, or building number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Valid telephone number or other required delivery information

BoardBloom is not responsible for delivery failure, delays, loss, misdelivery, or additional costs caused by incorrect, incomplete, outdated, or misleading information supplied by the customer.

Customers should review all order details before completing checkout.

8. Address Changes and Order Modifications

Requests to change a shipping address or order detail should be submitted as soon as possible by emailing:

naoamobuaoosm@gmail.com

Please include your order number and the requested correction.

Address-change and order-modification requests are not guaranteed.

Once processing, supplier preparation, fulfillment, or shipment has begun, we may be unable to change:

  • The delivery address

  • The recipient’s name

  • The product

  • The quantity

  • The shipping method

  • Other order details

BoardBloom is not responsible for costs, delays, failed delivery, or loss resulting from customer-supplied information when a requested correction could not be completed before fulfillment.

9. Returned Packages

A package may be returned to the sender, supplier, warehouse, or fulfillment partner due to:

  • Incorrect or incomplete address

  • Missing apartment, suite, or unit number

  • Invalid postal code

  • Refused delivery

  • Failure to collect the package

  • Repeated unsuccessful delivery attempts

  • Failure to pay required customs or import charges

  • Failure to respond to the carrier

  • Recipient not being available

  • Delivery restrictions at the address

A returned package is not automatically eligible for a full refund.

After the package is successfully returned, identified, and inspected, BoardBloom may offer, where appropriate:

  • Reshipment after payment of additional shipping charges

  • Refund of the recoverable product price

  • Another reasonable resolution based on the circumstances

Original shipping charges, return shipping costs, carrier fees, customs charges, and other non-recoverable expenses may be deducted from any refund to the extent permitted by law.

10. Refused or Unclaimed Deliveries

Customers are responsible for accepting or collecting their deliveries.

Refusing delivery or failing to collect a package does not automatically cancel the order or qualify the customer for a full refund.

Any refund will be considered only after the package has been returned and verified.

Additional shipping, return, handling, customs, or carrier charges may be deducted where permitted by law.

11. Delayed Shipments

If a shipment is delayed, customers should first review the tracking information and contact the shipping carrier when appropriate.

BoardBloom may assist with a carrier inquiry when reasonably possible, but we do not control carrier operations or guarantee the outcome or timing of an investigation.

A delayed shipment is not considered lost solely because it has not arrived by the estimated delivery date.

Refunds, replacements, or other remedies for delayed shipments will depend on:

  • Carrier tracking records

  • The length and cause of the delay

  • Whether the package can still be delivered

  • Applicable carrier procedures

  • Applicable consumer protection laws

  • The specific circumstances of the order

12. Lost Packages

If tracking has not updated for an extended period or the package appears to be lost, contact us at:

naoamobuaoosm@gmail.com

Please provide:

  • Your order number

  • The affected tracking number

  • Confirmation of the shipping address

  • Any information received from the carrier

BoardBloom may open or assist with a carrier, supplier, or fulfillment-partner investigation.

Customers may be required to cooperate with the investigation and provide additional information or documentation.

A package will not be treated as officially lost until the carrier, fulfillment partner, or other relevant party confirms the loss or the available evidence reasonably supports that conclusion.

Depending on the outcome and applicable law, BoardBloom may offer:

  • A replacement

  • A refund

  • Store credit

  • Another reasonable resolution

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Check the mailbox, parcel locker, porch, entrance, reception desk, garage, or other delivery areas

  • Ask household members, neighbors, building staff, or reception personnel

  • Verify that the address entered during checkout was correct

  • Allow up to 48 hours, as some carriers may update tracking before final physical delivery

  • Contact the shipping carrier for delivery details or proof of delivery

  • Notify BoardBloom if the package remains missing

BoardBloom may assist with a carrier inquiry when possible.

However, a replacement or refund is not guaranteed solely because a customer cannot locate a package that the carrier has recorded as delivered.

Any resolution will depend on:

  • Proof of delivery

  • Carrier investigation results

  • The shipping address provided

  • Delivery photographs or location data

  • Whether signature service was used

  • Evidence of carrier error

  • Applicable law

14. Stolen Packages

BoardBloom is not generally responsible for packages stolen after confirmed delivery to the shipping address provided by the customer.

Customers should arrange delivery to a secure location and monitor tracking information.

Where theft is suspected, customers may need to:

  • Contact the shipping carrier

  • Contact building management or local authorities

  • Review security-camera footage

  • File a police report

  • Submit evidence required by the carrier or payment provider

BoardBloom may assist with supporting documentation where reasonably available, but does not guarantee replacement or refund for theft occurring after confirmed delivery.

15. Damaged Packages

If a package or product arrives damaged, contact BoardBloom within 7 calendar days after delivery.

Email:

naoamobuaoosm@gmail.com

Please include:

  • Order number

  • Photographs of the damaged product

  • Photographs of the shipping carton

  • Photographs of the shipping label

  • Photographs of internal packaging

  • A description of the damage

Keep the product and all packaging until the claim is resolved.

Customers must not discard, use, repair, alter, or return the product unless instructed to do so.

Failure to preserve the package or provide reasonably requested evidence may prevent BoardBloom or the carrier from verifying the claim.

Depending on verification, availability, and applicable law, BoardBloom may offer a replacement, replacement parts, partial refund, full refund, or another reasonable remedy.

16. Signature and Delivery Requirements

Some orders may require:

  • A signature

  • Identification

  • Access to a secure building

  • Recipient availability

  • Carrier coordination

  • Collection from a pickup location

Customers are responsible for complying with reasonable carrier delivery requirements.

Failure to complete these requirements may cause delays, failed delivery, return shipping, or additional charges.

17. International Shipping

BoardBloom may ship to eligible international destinations.

International customers are responsible for checking whether products may legally be imported into their destination country.

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Value-added taxes

  • Brokerage fees

  • Handling charges

  • Customs inspections

  • Import restrictions

  • Local delivery charges

These charges are not included in the product price or BoardBloom shipping fee unless clearly stated at checkout.

Customers are responsible for all customs, duties, taxes, brokerage fees, and import-related charges imposed by the destination country or carrier.

BoardBloom does not control these charges and cannot predict their amount.

18. Customs Delays and Rejections

International delivery estimates do not include customs processing time.

BoardBloom is not responsible for customs delays, inspections, holds, rejection, seizure, abandonment, or destruction caused by:

  • Local laws or import restrictions

  • Unpaid duties or taxes

  • Incomplete customer information

  • Failure to provide requested documentation

  • Customer refusal to cooperate with customs or the carrier

  • Circumstances outside BoardBloom’s reasonable control

If a package is returned because the customer did not pay import charges or complete customs requirements, any refund may exclude original shipping costs, return shipping, duties, taxes, carrier charges, and other non-recoverable expenses.

19. Delivery Restrictions

We may be unable to ship certain products to some locations because of:

  • Carrier limitations

  • Product size or weight

  • Import restrictions

  • Remote-area restrictions

  • Address limitations

  • Legal or regulatory requirements

  • Supplier or fulfillment limitations

BoardBloom may cancel and refund an order if delivery is not reasonably available.

20. Delivery Responsibility

BoardBloom remains responsible for fulfilling its obligations under the applicable order and law.

However, BoardBloom is not responsible for delays, losses, failed delivery, or additional costs caused by:

  • Incorrect customer information

  • Customer refusal or failure to receive the package

  • Carrier disruptions

  • Customs delays

  • Weather or natural disasters

  • Government actions

  • Labor disputes

  • Transportation interruptions

  • Events outside our reasonable control

Once a carrier confirms delivery to the address supplied by the customer, responsibility for securing and retrieving the package generally transfers to the recipient, except where applicable law or verified carrier error requires otherwise.

21. Force Majeure and Events Outside Our Control

BoardBloom is not liable for failure or delay caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Fire

  • Flood

  • Epidemics or pandemics

  • War or civil unrest

  • Government restrictions

  • Customs actions

  • Labor strikes

  • Carrier service interruptions

  • Transportation failures

  • Power or communication outages

Where such an event affects an order, we will make reasonable efforts to provide updates or an appropriate resolution.

22. Shipping Policy Changes

BoardBloom may update this Shipping & Delivery Policy from time to time.

The version applicable to an order will generally be the version published when the order was placed, unless a later change is required by law or provides additional customer rights.

If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. Contact Information

For shipping and delivery inquiries, contact:

BoardBloom Customer Support
Email: naoamobuaoosm@gmail.com
Website: https://boardbloom.us

We generally respond within 1–2 business days, Monday through Friday, excluding public holidays and periods of unusually high inquiry volume.

Please include your order number in all shipping-related communications.