Refund policy

Return & Refund Policy

Last Updated: June 24, 2026

Thank you for shopping with BoardBloom. This Return & Refund Policy explains the conditions and procedures that apply to returns, exchanges, cancellations, and refunds.

By placing an order through BoardBloom, you acknowledge that you have reviewed and accepted this policy. Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

1. Return Eligibility

Eligible products may be returned within 30 days after the confirmed delivery date.

To qualify for a return, the product must:

  • Be unused, unassembled, unaltered, and in substantially the same condition in which it was received

  • Include the original packaging, labels, manuals, components, accessories, and promotional items

  • Be free from stains, writing, markings, adhesive residue, odors, damage, or other signs of use

  • Be accompanied by valid proof of purchase

  • Receive return authorization from BoardBloom before being shipped back

Submitting a return request does not automatically guarantee approval. All returns are subject to review and inspection.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or materially different from the product ordered:

  • Gift cards

  • Personalized, customized, or made-to-order products

  • Clearance or final-sale items clearly identified as non-returnable before purchase

  • Used, assembled, altered, written-on, cut, glued, painted, or otherwise modified products

  • Opened products that cannot reasonably be resold for health, safety, or quality-control reasons

  • Products missing packaging, parts, accessories, manuals, or labels

  • Products damaged through improper use, storage, handling, assembly, or maintenance

  • Products returned after the applicable return period

  • Products sent back without prior return authorization

Paper, foam board, project board, presentation board, craft, and art products that have been cut, folded, marked, glued, painted, punctured, mounted, or otherwise used are not eligible for return.

3. How to Request a Return

Before returning any product, contact BoardBloom at:

Email: naoamobuaoosm@gmail.com

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Clear photographs when the product is damaged, defective, incomplete, or incorrect

  • Any other information reasonably requested to review the claim

If the return is approved, we will provide return instructions and, where applicable, a Return Authorization number.

Products returned without prior authorization may be refused, delayed, returned to the sender, or determined ineligible for a refund.

Approved returns must normally be shipped within 7 calendar days after return instructions are issued. Approval may expire if the product is not shipped within that period.

Do not return products to an address shown on the original shipping label unless our customer support team specifically instructs you to do so. The original shipment location may not be the correct returns facility.

4. Return Shipping Costs

For returns based on a change of mind, accidental purchase, ordering the wrong product, or another reason not caused by BoardBloom:

  • The customer is responsible for return shipping costs

  • Original shipping charges are not refundable

  • Any customs duties, taxes, brokerage charges, or import fees are not refundable

  • The customer is responsible for the product until it is received at the authorized return location

BoardBloom does not guarantee reimbursement for unauthorized return shipping expenses.

If the return results from a verified incorrect, damaged, or defective product, BoardBloom may provide an appropriate return method, replacement, refund, or other remedy at its discretion and as required by applicable law.

Customers must not discard a damaged or defective product unless instructed to do so by BoardBloom.

5. Return Shipping Responsibility

Customers should use a trackable and adequately insured shipping service when returning a product.

BoardBloom is not responsible for return packages that are:

  • Lost in transit

  • Delivered to an incorrect or unauthorized address

  • Damaged during return shipping

  • Shipped without adequate tracking or packaging

  • Refused or delayed due to unpaid postage, duties, or other charges

Proof that a return label was created or that a package was shipped does not establish that the return was received.

A refund review begins only after the return is delivered to the authorized return location and, when required, inspected.

6. Inspection and Refund Approval

Returned products are inspected to confirm their identity, condition, completeness, and compliance with this policy.

After inspection, we will notify you whether the refund has been approved, partially approved, or rejected.

A refund may be reduced or denied when:

  • The product shows signs of use, assembly, wear, modification, or damage

  • Parts, packaging, manuals, labels, accessories, or promotional items are missing

  • The returned product is different from the product originally purchased

  • The product was damaged after delivery

  • The return was submitted outside the applicable return period

  • The return does not comply with the instructions provided

  • There is evidence of fraud, abuse, product substitution, or policy misuse

Any deduction will be based on the product’s condition, missing components, reduced value, or reasonable costs associated with the noncompliant return, to the extent permitted by applicable law.

7. Refund Processing

Approved refunds are issued to the original payment method used for the purchase.

Once approved, BoardBloom generally submits the refund within 5–10 business days. Your bank, credit card company, payment processor, or financial institution may require additional time to post the refund.

BoardBloom does not control processing delays caused by banks, card issuers, payment processors, or other financial institutions.

Unless required by law or the return resulted from a verified BoardBloom error:

  • Original shipping charges are non-refundable

  • Expedited shipping charges are non-refundable

  • Return shipping charges are non-refundable

  • Customs duties, taxes, brokerage fees, and import charges are non-refundable

  • Discounts, promotional credits, or coupons are not redeemable for cash

Refunds will not exceed the amount actually paid for the affected product and any other amount required by applicable law.

8. Damaged, Defective, Incorrect, or Incomplete Products

Inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days after delivery at:

naoamobuaoosm@gmail.com

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the shipping package and label

  • A description of the problem

  • Photographs of all contents received, when relevant

You must retain the product and all original packaging while the claim is being reviewed.

Depending on the circumstances, product availability, and applicable law, BoardBloom may offer:

  • Replacement parts

  • A replacement product

  • A partial refund

  • A full refund

  • Return instructions

  • Another reasonable resolution

Minor variations in color, texture, finish, dimensions, packaging, or appearance may occur due to manufacturing processes, materials, lighting, photography, screen settings, or measurement methods. Such variations do not automatically establish that a product is defective or incorrect.

Normal wear, misuse, accidental damage, improper storage, incorrect installation, unauthorized modification, or failure to follow product instructions is not considered a manufacturing defect.

9. Exchanges

BoardBloom does not guarantee direct exchanges for change-of-mind returns.

When an eligible customer wants a different product, size, color, style, or quantity, the customer may be required to:

  1. Return the original product under this policy; and

  2. Place a separate order for the preferred product.

For verified damaged, defective, incomplete, or incorrectly shipped products, we may provide a replacement when appropriate and available.

If a replacement is unavailable, we may issue an eligible refund instead.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

Orders may be canceled only if processing, supplier preparation, fulfillment, or shipment has not begun.

BoardBloom cannot guarantee that a cancellation request will be completed, even when it is submitted shortly after purchase.

Once processing or fulfillment has started, the order may no longer be canceled. The customer may request an eligible return after delivery in accordance with this policy.

If BoardBloom cancels an unshipped order because the product is unavailable or cannot be fulfilled, the amount paid for the canceled product will be refunded to the original payment method.

11. Order Changes

Requests to change a product, quantity, color, shipping address, or other order detail are not guaranteed after an order has been submitted.

BoardBloom is not responsible for costs, delays, failed delivery, or loss resulting from incorrect information supplied by the customer when the requested correction could not be completed before fulfillment.

12. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

If an order is delayed, lost, misdelivered, refused, or returned because of:

  • An incorrect or incomplete address

  • A missing apartment, unit, suite, or building number

  • An incorrect postal code

  • An incorrect recipient name

  • Refusal of delivery

  • Failure to collect the package

  • Failure to respond to the carrier

  • An address change requested after fulfillment began

BoardBloom may, where reasonably possible, offer:

  • Reshipment after payment of additional shipping costs

  • A refund of the recoverable product amount after the returned package is received

  • Another resolution based on the circumstances

Original shipping charges and carrier return fees may be deducted from the refund to the extent permitted by law.

BoardBloom is not responsible for replacing or refunding an order delivered to the address entered by the customer solely because the customer later states that the address was incorrect.

13. Refused and Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to the sender or another fulfillment facility.

A refused or unclaimed package is not automatically treated as an approved return.

Any eligible refund will be considered only after the package has been successfully returned, identified, and inspected. Original shipping charges, return shipping charges, carrier fees, duties, and other non-recoverable costs may be deducted where permitted by law.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  • Check the delivery location, mailbox, parcel locker, reception desk, household members, neighbors, and property surroundings

  • Confirm that the shipping address entered with the order was correct

  • Contact the shipping carrier for delivery details or proof of delivery

  • Notify BoardBloom promptly if the package remains missing

BoardBloom may assist with a carrier inquiry when possible. However, BoardBloom does not guarantee replacement or refund solely because the customer cannot locate a package that the carrier has confirmed as delivered.

Any resolution will depend on the carrier’s records, proof of delivery, the shipping address provided, claim eligibility, and applicable law.

15. Delivery Damage and Carrier Claims

Do not discard shipping cartons, packaging, labels, damaged products, or components while a delivery-damage claim is under review.

Failure to preserve the packaging or provide reasonably requested evidence may prevent BoardBloom or the carrier from verifying the claim.

BoardBloom may require the customer to cooperate with a shipping carrier, insurer, supplier, or fulfillment partner as part of the investigation.

16. Multi-Item and Partial Returns

When an order contains multiple products, refunds apply only to products that are returned and approved.

Shipping charges, discounts, bundle pricing, free-product promotions, and order-level promotions may be recalculated when only part of an order is returned.

If a promotion required a minimum purchase amount and the approved return causes the retained order to fall below that amount, the corresponding promotional value may be deducted from the refund where permitted by law.

17. International Returns

For international orders:

  • Customers are responsible for complying with applicable customs and shipping requirements

  • Duties, taxes, customs charges, brokerage fees, and import fees are generally non-refundable

  • Customers are responsible for return shipping and related charges unless the return results from a verified BoardBloom error or applicable law requires otherwise

  • BoardBloom is not responsible for returns delayed, rejected, seized, or destroyed by customs authorities because of incomplete documentation or noncompliance

Customers should contact us before sending an international return.

18. Return Abuse and Fraud Prevention

BoardBloom reserves the right, to the extent permitted by law, to refuse or limit returns, refunds, replacements, or account services where there is reasonable evidence of:

  • Fraudulent claims

  • Excessive or abusive return activity

  • Product substitution

  • False damage claims

  • Chargeback abuse

  • Manipulated photographs or documentation

  • Repeated policy violations

  • Use of products before return

  • Attempts to return products not purchased from BoardBloom

We may request additional identity, delivery, product, or payment verification when reasonably necessary to prevent fraud or investigate a claim.

19. Chargebacks and Payment Disputes

Customers are encouraged to contact BoardBloom first so that we can review and attempt to resolve an order issue.

Submitting a chargeback does not automatically create eligibility for a refund under this policy.

BoardBloom may provide order records, tracking information, customer communications, policy acceptance records, and other relevant evidence to the payment provider when responding to a payment dispute.

Nothing in this section prevents a customer from exercising rights available through their payment provider or applicable law.

20. Policy Limitations

BoardBloom may update this Return & Refund Policy from time to time. The policy applicable to an order will generally be the version published when the order was placed, except where a change is required by law or provides additional rights to the customer.

No provision of this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

21. Contact Information

For return, refund, cancellation, exchange, or order-related questions, contact:

BoardBloom Customer Support
Email: naoamobuaoosm@gmail.com
Website: https://boardbloom.us

We generally respond within 1–2 business days, Monday through Friday, excluding public holidays and periods of unusually high inquiry volume.

Please include your order number in all order-related communications.